Frequently asked questions

We are a healthcare-focused managed IT and cybersecurity provider. We deliver managed IT, cybersecurity, HIPAA compliance, cloud and backup, EHR support, and VoIP for medical and dental practices and businesses, remote-first and nationwide.

Healthcare is our specialty, but we also support legal, financial, government, and other businesses. The difference is that everything we do is built to a HIPAA-first, compliance-ready standard.

We are remote-first, based in San Jose and serving the Bay Area and clients nationwide. Most support is delivered remotely in minutes, and our own team comes onsite as needed, scoped per project.

Fractional IT gives you a full IT team and leadership at a fraction of the cost of hiring. It suits practices that need expertise and 24/7 coverage without a full-time hire. See how fractional IT works.

Most practices pay a flat per-user monthly fee, commonly in the range of $100 to $250 per user depending on scope and compliance needs. Our cost guide breaks it down, and a free assessment gets you an exact quote.

Yes. We work on a term service agreement so we can properly secure and support your environment, backed by clear service levels and our 30-day money-back guarantee for new clients. We will walk you through the exact term and what is included on your free assessment, no surprises.

For eligible new clients this month, we waive the onboarding labor: bringing your accounts into our systems, an initial diagnosis, and security hardening. Larger projects we find are scoped separately. See free onboarding.

For most practices a flat per-user fee covers more skills and hours than one hire, at lower cost. We break down the real numbers in in-house vs. outsourced IT.

We implement and document the safeguards the HIPAA Security Rule requires, starting with a risk analysis, plus signed BAAs and audit-ready records. Compliance is part of how we run a practice's IT, not a separate invoice.

Endpoint detection and response, email defense, multi-factor authentication, and tested backups, monitored 24/7. These are the controls OCR and cyber-insurers now expect. See our cyber insurance requirements guide.

We support the major platforms daily, including Epic, athenahealth, eClinicalWorks, and NextGen, along with dental and behavioral health systems. See EHR support.

Yes. Microsoft ended support in October 2025, so Windows 10 is now a security and compliance risk. We can plan a safe migration. See our Windows 11 guide.

Book a free 30-minute assessment. We review your IT, security, and HIPAA posture, then give you a clear plan and a flat-rate quote. No pressure, no obligation.

Not when it is done right. We plan a zero-downtime transition and handle the handoff for you. See how to switch IT providers without downtime.

Most issues are resolved remotely in minutes by a team that knows your setup, with 24/7 monitoring catching many problems before you notice them.