Industries / Orthodontics
IT Support for Orthodontic Practices
Atlantic Computer Systems (ACS) provides IT support for orthodontic practices, from single offices to multi-location groups of 26-50 staff: chairside computers, imaging workstations, secure sign-ins and HIPAA records. We work remote-first, come onsite as needed and publish per-endpoint pricing.
Orthodontic IT support at a glance
| Who we are | Atlantic Computer Systems (ACS) is a HIPAA-first healthcare MSP: managed IT, cybersecurity and HIPAA compliance for medical practices. |
|---|---|
| Who this page is for | Orthodontic practices in Massachusetts, the Bay Area and across the US, from single offices to multi-location groups. |
| Service area | Headquartered in San Jose, we support practices across the Bay Area and serve Greater Boston, New England and Houston remotely, with onsite work as needed. |
| BAA | We sign BAAs with healthcare clients. |
| Security | SOC 2-aligned controls. 24/7 monitoring on every plan; 24/7 security monitoring by our in-house SOC (ACS Cyber, our cybersecurity division) on Complete IT. |
| Price | Core IT $110, Proactive IT $175, Complete IT $295 per endpoint per month. Exact price confirmed on a free call. |
| How to start | Book a free 30-minute IT and HIPAA security assessment, or call 1-650-300-7557. |
| After hours | After-hours emergency support is available. |
What orthodontic practices need from IT
Orthodontic office IT support centers on the chairs, the imaging stations and the front desk.
Chairside computers in an open bay
Many orthodontic clinics treat in an open bay, where assistants share the computer at each chair. Personal sign-ins with multi-factor authentication and fast user switching replace the shared login and keep chart access traceable.
Scanner and imaging workstations
Intraoral scanners, 3D imaging and photo stations push large files to the imaging server and to lab and aligner portals, so they need wired links, a backed-up image store and vendor-checked updates.
Front desk, contracts and payments
Practice-management software, contracts, claims, card terminals and patient texting meet at the front desk. Card payments get their own network segment, and any texting or forms vendor touching patient data signs a BAA first.
Evening and Saturday clinics
If your offices see patients after school, in the evening or on Saturdays, updates are scheduled outside clinic time and your support plan sets the evening and weekend help you get.
We support the EHR and practice software you already use. Ask about yours. General dentistry chairs in the same group? See dental IT support.
Built for multi-location orthodontic groups
Groups of 26-50 staff on 30 or more computers tend to drift office by office: different Wi-Fi, passwords and backup habits. We put every office on one network and sign-in standard. A new office is a scheduled onsite buildout to that standard; once it opens, its staff join your plan, priced per endpoint like everyone else.
Every practice gets a named Technical Account Manager. Smaller practices share a specialist pod that looks after a handful of clients; larger groups get a dedicated pod.
Bay Area onsite visits are scheduled from our San Jose headquarters; Massachusetts and New England groups are supported remotely with onsite work as needed. See Boston healthcare IT providers and San Jose healthcare IT providers.
Orthodontic practice IT services we run
We take the IT and cyber worry off your practice so your team can focus on patients. ACS is a national, remote-first company: a named Technical Account Manager and a pod of dedicated technicians learn your offices, so you get fractional IT and cybersecurity experts without hiring an internal team. They are available when you need them, 24/7 subject to your support plan, and project work is scheduled onsite, with proactive, personalized support in between.
Managed IT & helpdesk
Device management, Microsoft 365 administration and one helpdesk for every role.
Cybersecurity
Endpoint and mobile security; zero-trust access and SOC threat hunting on Complete IT.
Practice software & imaging
We take the tickets to your software, imaging and internet vendors.
What IT support for orthodontic practices costs
ACS publishes three plans, priced per endpoint per month: Core IT $110, Proactive IT $175 and Complete IT $295. Each includes everything in the one before; vendor coordination starts at Proactive IT, and Complete IT, built for regulated practices, adds compliance and risk management.
Worked example (arithmetic on the list prices, not a quote): a 30-computer orthodontic group on Proactive IT: $5,250 a month at $175 per endpoint.
Licenses, hardware, projects, migrations and onsite visits are billed separately; a Solution Architect confirms the exact price.
| Endpoints | Core IT | Proactive IT | Complete IT |
|---|---|---|---|
| 10 | $1,100 / mo | $1,750 / mo | $2,950 / mo |
| 25 | $2,750 / mo | $4,375 / mo | $7,375 / mo |
| 50 | $5,500 / mo | $8,750 / mo | $14,750 / mo |
Prices assume a cloud-first Microsoft 365 and Windows 11 environment.
HIPAA and state rules for orthodontic practices
A practice that sends claims or other standard transactions electronically is a HIPAA covered entity (45 CFR 160.103), so it needs a risk analysis (164.308(a)(1)), a unique user ID for every person (164.312(a)(2)(i)) and a business associate agreement with each vendor handling patient data (164.308(b)). State rules add to that:
- Massachusetts. If you hold residents' Social Security, driver's license or financial account numbers, 201 CMR 17.00 requires a written security program, unique user IDs and encrypted laptops; M.G.L. c. 93H requires breach notice as soon as practicable. See managed IT services in Massachusetts.
- California. The CMIA (Civil Code 56 et seq.) requires authorization before most disclosures and automatic logging of changes to electronic records. See managed IT services in California.
- Florida. Fla. Stat. 501.171 covers medical and health insurance information and allows 30 days to notify affected people after a breach is determined.
How to choose an IT provider for an orthodontic practice
- Will they sign a BAA before they touch your systems? Ask for it with the proposal.
- Do they document a HIPAA risk analysis? Ask how it changes when you open an office.
- What happens when a scanner workstation fails mid-clinic? Listen for a named person and a plan for the device vendor.
- Can every office share one sign-in and network standard? Shared chairside logins should end.
- Is the price per endpoint and in writing, and who owns the admin accounts? The practice should own them, and the backups.
Comparing providers of IT support for orthodontists? See our guide to IT companies for orthodontic practices and the checklist on how to choose an IT company for a medical practice.
Getting started takes one call
What practices say about working with us
As someone working in healthcare, protecting patient information is non-negotiable. Atlantic Computer Systems has been outstanding: knowledgeable, responsive, and always ahead o…
Atlantic Computer Systems has been fantastic to work with. Their team is knowledgeable, responsive, and always quick to help when issues come up.
Huge shoutout to an amazing IT team! Reliable, responsive, and always ready to help, no matter how big or small the issue. They keep everything running smoothly behind the scenes.
Our healthcare agency couldn't be happier with their service. Their team is always professional, responsive, and really understands the challenges of managing sensitive patient…
Four was amazing at helping me get set up! He answered all my questions and guided me so well with getting my access and software. He's always easy to reach and does great with…
Four has been very knowledgeable and available when it comes to technological issues. He always solved the problem and is always professional and kind. Great support team!
Atlantic Computer Systems is wonderful. I've personally interacted with Four and Ed. They are both very knowledgeable and professional. I would highly recommend them to anyone n…
Four Acuna is very friendly, patient, courteous and very knowledgeable.
I needed managed IT for my remote business, and these guys had the best deal I could find and a free cybersecurity audit! Thank you ACS.
Four is kind, helpful and solution oriented. I appreciate the patient and non-judgmental way I've been treated as a less tech-savvy person. Thank you Four!
As someone working in healthcare, protecting patient information is non-negotiable. Atlantic Computer Systems has been outstanding: knowledgeable, responsive, and always ahead o…
Atlantic Computer Systems has been fantastic to work with. Their team is knowledgeable, responsive, and always quick to help when issues come up.
Huge shoutout to an amazing IT team! Reliable, responsive, and always ready to help, no matter how big or small the issue. They keep everything running smoothly behind the scenes.
Our healthcare agency couldn't be happier with their service. Their team is always professional, responsive, and really understands the challenges of managing sensitive patient…
Four was amazing at helping me get set up! He answered all my questions and guided me so well with getting my access and software. He's always easy to reach and does great with…
Four has been very knowledgeable and available when it comes to technological issues. He always solved the problem and is always professional and kind. Great support team!
Atlantic Computer Systems is wonderful. I've personally interacted with Four and Ed. They are both very knowledgeable and professional. I would highly recommend them to anyone n…
Four Acuna is very friendly, patient, courteous and very knowledgeable.
I needed managed IT for my remote business, and these guys had the best deal I could find and a free cybersecurity audit! Thank you ACS.
Four is kind, helpful and solution oriented. I appreciate the patient and non-judgmental way I've been treated as a less tech-savvy person. Thank you Four!
Orthodontic IT support: questions practices ask
What IT support does a multi-location orthodontic practice need?
One standard for every office: personal sign-ins with multi-factor authentication, a managed network and firewall per site, current imaging workstations, tested backups and one named account manager for all of them.
How much does managed IT cost for an orthodontic practice with 30 computers?
Our plans are priced per endpoint. At 30 computers the arithmetic on our list prices, not a quote, gives about $3,300 a month on Core IT, $5,250 on Proactive IT and $8,850 on Complete IT. See managed IT pricing.
Can an IT company support our intraoral scanners and imaging workstations?
Yes, along with the computers and network they rely on. We support the EHR and practice software you already use. Ask about yours. From Proactive IT, we handle the tickets with your device vendors.
How do we keep sign-ins secure when assistants move between offices?
Give each person their own account with multi-factor authentication and single sign-on, so one secure login works at any chair or office. HIPAA requires a unique user ID for every person.
Can an IT provider set up the network for a new orthodontic office before it opens?
Yes. A new office is a scheduled onsite project, billed separately: network, Wi-Fi, firewall, workstations and printers built to your existing standard. Once it opens, its staff join your plan per endpoint.
Who helps when an evening or Saturday clinic has an IT problem?
After-hours emergency support is available. Evening and weekend coverage depends on your support plan, so bring your clinic schedule to the free call.
Is an orthodontic practice covered by HIPAA, and will the IT company sign a BAA?
Yes, if it sends claims or other standard transactions electronically, and any IT vendor handling its patient data needs a business associate agreement. We sign BAAs with healthcare clients.
Can we move to a new IT provider one office at a time?
Yes. We take over accounts, documentation and monitoring for one office, settle it, then move to the next, so each cutover touches one office. See switching IT providers.
Keep your orthodontic practice secure and running.
A free 30-minute assessment of your IT, security and HIPAA posture. No obligation.
Book a Free AssessmentOr call 1-650-300-7557 · Headquartered in San Jose · Remote-first · Published pricing
Keep exploring: Orthodontic IT companies compared · Managed IT services for healthcare · Boston healthcare IT · Managed IT pricing