EHR Support / Epic
Epic EHR IT Support for Medical Practices
Whether you connect to a health system's Epic instance or run Epic Community Connect, ACS manages the workstations, network, and security behind your Epic access, HIPAA-first, so clinicians stay logged in and productive. It is part of our EHR and EMR support.
Why Epic practices choose a specialized IT partner
Epic access depends on secure, well-managed devices and networks. That is the part we own.
Reliable Epic access
We keep the workstations, network, and connectivity behind your Epic access fast and dependable.
Endpoint & access security
Encryption, MFA, and device management on every workstation that reaches Epic.
HIPAA & PHI protection
A signed BAA, risk analysis, and access controls around the devices and network that touch PHI.
What we manage around Epic
Full-stack, HIPAA-first IT around your Epic environment.
EHR uptime & performance
Proactive monitoring and tuning of the systems your Epic access depends on.
HIPAA compliance support
Risk analysis, safeguards, and audit-ready documentation, with a signed BAA.
Cybersecurity & EDR
Managed endpoint detection and response, email defense, and MFA everywhere.
Backup & disaster recovery
Immutable, tested backups so records stay available and recoverable.
24/7 help desk
Clinical-urgency triage from a team that understands practice workflow.
Network management
Reliable, monitored connectivity and failover so access never drops.
Workstations & devices
Imaging, encryption, patching, and management on every endpoint.
How we take over your Epic support
A clean handoff with no gaps in coverage.
Epic IT support, frequently asked questions
Do you support practices that use Epic?
Yes. For practices connecting to a health system's Epic instance or running Community Connect, we manage the IT around it: devices, network, connectivity, and security. We are an independent IT provider, not Epic Systems.
Can you meet a hospital's security requirements for Epic access?
We implement endpoint security, MFA, encryption, and monitoring that align with HIPAA and common health-system access requirements, and we will review your specific requirements with you.
Do you replace Epic's support?
We complement it. Epic owns the application; we own the IT, network, access, and security around it, with a real person who answers fast.
Is my patient data protected?
We apply HIPAA-first safeguards on the endpoints and network that reach PHI, including encryption, MFA, access controls, and monitoring, and we will sign a BAA.
Keep your Epic access fast and secure.
A free 30-minute consultation on your Epic setup, security, and HIPAA posture. No obligation.
Book a Free ConsultationRemote-first · nationwide · clinical-urgency support
Epic is a trademark of its respective owner. Atlantic Computer Systems is an independent IT services provider and is not affiliated with, endorsed by, or sponsored by Epic Systems. We provide IT support for practices that use Epic.
How we work with you
Not a ticket queue. You get real people who own your account.
Your own pod (larger clients)
A dedicated full-time team that knows your whole environment, not a rotating queue.
A named account manager
Everyone else gets one Technical Account Manager as a direct point of contact who owns your account.
Remote-first response
Most support, monitoring, and projects are handled remotely, so you are not waiting on a truck roll.
Onsite when it matters
Our own team comes to you for hands-on work and projects as needed, billed per project.