Healthcare IT Support in Waltham, MA

Two Boston hospital systems have sites in Waltham. Off Route 128, the Mass General Brigham Healthcare Center at 52 Second Avenue offers primary and specialty care, infusion, imaging and outpatient surgery; at 9 Hope Avenue, Boston Children's Hospital runs its first satellite hospital, with pediatric specialty care west of Boston. Neither is an ACS client or partner.

The practices we are built for sit outside those campuses: independent specialty groups with 26 to 50 staff and at least 30 computers, often on two or three sites, where an owner or administrator wants one partner for IT, security and HIPAA. Typical fits are multi-location orthodontic and dental groups, dermatology and med spa clinics, behavioral health and physical therapy practices, and optometry offices, each with a pressure point we plan around: chairside imaging, clinical photos on phones, telehealth or older exam-lane instruments.

We exist to lift IT and cyber worry off your practice so its people can concentrate on care. ACS, a national remote-first company, gives each Waltham practice a named Technical Account Manager and a pod of dedicated technicians who learn its systems, personalize support and fix most problems before you notice: fractional IT and cybersecurity experts instead of an in-house hire, available 24/7 subject to your support plan, with project work scheduled onsite.

Prices are $110 per endpoint a month on Core IT, $175 on Proactive IT and $295 on Complete IT. Each tier includes the one below. Vendor coordination for practice software begins at Proactive IT; Complete IT adds compliance and risk management with security monitoring by ACS Cyber, our cybersecurity division. Your exact per-endpoint rate comes from a Solution Architect on a free call.

Labelled example (arithmetic, not a quote): A 25-computer practice on Core IT: $2,750 a month at $110 per endpoint.

• HIPAA Security Rule, 45 CFR 164.308. A practice must assess and manage the risks to its electronic patient information (164.308(a)(1)(ii)(A)-(B)) and get written assurances, usually a business associate agreement, from each vendor handling it (164.308(b)(1)).
• 201 CMR 17.00, Standards for the Protection of Personal Information of Residents of the Commonwealth. Adopted under chapter 93H, section 2, it applies to any business owning or licensing a resident's name together with a Social Security, driver's licence, or financial account or card number. That business keeps a written information security program, encrypts the data on portable devices where reasonable and technically feasible and on public or wireless networks, and oversees its service providers.
• M.G.L. c. 93H, section 3. After a breach, whoever owns or licenses the data notifies the Attorney General, the Director of Consumer Affairs and Business Regulation and every affected resident as soon as practicable and without unreasonable delay; a business that only stores it alerts the owner.

Waltham lies in Middlesex County, bordered by Newton, Watertown, Belmont, Lexington, Lincoln and Weston, all of which we cover. So are their neighbours, including Wellesley and Needham beside Newton and Arlington, Bedford, Burlington and Woburn beside Lexington.

For the city of Boston, start at our Boston healthcare IT providers hub; Central Massachusetts groups can read healthcare IT support in Worcester, and the statewide view is managed IT services in Massachusetts.

Headquartered in San Jose, we support practices across the Bay Area and serve Greater Boston, New England and Houston remotely, with onsite work as needed. In Waltham, monitoring, patching and most helpdesk tickets run over secure remote connections, while hands-on jobs such as fitting out a suite or swapping a firewall are booked onsite in advance.

Every practice gets a named Technical Account Manager. Smaller practices share a specialist pod that looks after a handful of clients; larger groups get a dedicated pod.