Healthcare IT Support in San Ramon, CA

Bishop Ranch, the master-planned office park that anchors San Ramon's economy, is also where two large health systems see patients. Kaiser Permanente's San Ramon Medical Offices at 2300 Camino Ramon include dermatology, women's and reproductive health, and sports medicine with physical therapy. John Muir Health opened an outpatient center at Bishop Ranch 15 on April 8, 2025, for primary care, pediatrics and urgent care. San Ramon Regional Medical Center is a joint venture that Tenet runs day to day with John Muir Health as partner. John Muir's 2023 bid for full ownership was dropped that December after a Federal Trade Commission challenge.

The independent practices we build for usually have 26 to 50 staff on 30 or more computers: multi-location dental and orthodontic groups, dermatology and med spa practices, behavioral health, physical therapy or optometry.

We exist to take IT and cyber worry off a practice's plate. As a national, remote-first company, ACS assigns your practice a named Technical Account Manager plus a pod of dedicated technicians who master your systems: fractional IT and cybersecurity experts, with no internal team to recruit and train. Those experts are there whenever the practice needs them, 24/7 subject to your support plan. Project work gets scheduled onsite and we come in to solve it, with proactive, personalized support in between.

Pricing is per endpoint per month across three plans, Core IT $110, Proactive IT $175 and Complete IT $295, and each includes everything in the plan below it. Compliance and risk management, along with 24/7 security monitoring by our in-house SOC, arrive with Complete IT. Your exact per-endpoint figure is set by a Solution Architect during the free 30-minute call.

Worked example (arithmetic on the list prices, not a quote): a 25-computer practice on Core IT: $2,750 a month at $110 per endpoint.

Two rulebooks apply here: federal HIPAA and California's own privacy and breach statutes.

• CMIA, California Civil Code § 56 et seq. Disclosure needs the patient's authorization outside listed exceptions (§ 56.10). Records must stay confidential however they are created, stored or destroyed (§ 56.101(a)). Electronic record systems must protect integrity and automatically log who changed or deleted what, and when (§ 56.101(b)(1)).
• Breach notice, Civil Code § 1798.82. The statute reaches unencrypted medical and health insurance information, and affected residents must hear within 30 calendar days of discovery. Vendors holding the data must alert the practice immediately, and a sample of any notice to more than 500 Californians goes to the Attorney General.
• CCPA, as amended by the CPRA. Only for-profit businesses past its thresholds are covered and certain medical information is exempt, so check the thresholds with your advisor; CMIA and HIPAA remain the main patient-data rules.
• HIPAA, 45 CFR 164.308. A written risk analysis, ongoing risk management and a BAA with each vendor that touches PHI.

Encrypting laptops, phones and backups matters because § 1798.82 is written around unencrypted data.

We cover practices in San Ramon and Danville, in the smaller Tri-Valley communities of Alamo, Blackhawk, Diablo, Camino Tassajara and Norris Canyon, and further into Contra Costa County in Walnut Creek and Concord. Over the Alameda County line, Dublin, Pleasanton and Livermore complete the Tri-Valley. Outside the valley, start with managed IT services across California or, for South Bay groups, healthcare IT providers in San Jose.

Headquartered in San Jose, we support practices across the Bay Area and serve Greater Boston, New England and Houston remotely, with onsite work as needed. San Ramon gets routine Bay Area service: monitoring, patching, tickets and alerts run remotely, and technicians come onsite on a scheduled visit for jobs like a Bishop Ranch build-out or a second office opening.

Every practice gets a named Technical Account Manager. Smaller practices share a specialist pod that looks after a handful of clients; larger groups get a dedicated pod.