Healthcare IT Support in Cambridge, MA

Mount Auburn Hospital, a Harvard Medical School teaching hospital in Beth Israel Lahey Health, stands at 330 Mount Auburn Street. Cambridge Health Alliance, formed in 1996 from The Cambridge Hospital and Somerville Hospital, runs The Cambridge Hospital at 1493 Cambridge Street. Harvard, MIT and Kendall Square's biotech and startup companies are here too. We name them as landmarks, not clients.

We build for the independent practices around them: specialty groups and clinics of 26 to 50 staff and 30 or more computers, often across two or three sites, whose owner or administrator wants IT, security and HIPAA handled by one team. In practice that means orthodontic and dental groups with several sites, dermatology practices and med spas, behavioral health and physical therapy clinics, and optometry offices.

Referral letters, scanned charts and portal messages cross a Cambridge front desk all day, so we keep that path encrypted, logged and documented.

Patients stay the focus because we carry the IT and cyber worry. As a national, remote-first company, we pair each Cambridge office with a named Technical Account Manager and a pod of dedicated technicians who learn its systems and keep support proactive and personalized. That pod gives you fractional IT and cybersecurity experts instead of recruiting and training your own team; they are there when you need them (24/7 subject to support plan), and project work is scheduled onsite.

ACS has three plans, priced per endpoint per month: Core IT $110, Proactive IT $175 and Complete IT $295. Each plan includes everything in the one before it. Practice-software support and vendor coordination start at Proactive IT; compliance and risk management, plus security monitoring by ACS Cyber, our cybersecurity division, are in Complete IT. A Solution Architect confirms your exact per-endpoint price on a free 30-minute call.

Labelled example, plain arithmetic and not a quote: 25 computers at a Cambridge practice on Core IT, at $110 each, come to about $2,750 a month.

A Cambridge clinic works under HIPAA and under two rules of the Commonwealth.

• HIPAA Security Rule, 45 CFR 164.308: risk analysis and risk management are required (164.308(a)(1)(ii)(A)-(B)), and a vendor handling electronic patient information must give written assurances, in practice a business associate agreement (164.308(b)(1)).
• 201 CMR 17.00: files pairing a resident's name with a Social Security, driver's licence, or financial account or card number call for a written information security program, encryption on portable devices and over public or wireless networks where technically feasible, and oversight of the service providers that can reach them.
• M.G.L. c. 93H, section 3: a practice that owns or licenses breached data notifies the Attorney General, the Director of Consumer Affairs and Business Regulation and each affected resident without unreasonable delay; a vendor that only stores or maintains it notifies the practice.

WISP drafting, encryption and vendor oversight are part of how we onboard a Cambridge practice.

Cambridge, in Middlesex County, borders Somerville, Arlington, Belmont, Watertown and Boston's Allston-Brighton and Charlestown neighbourhoods. Our service area covers each of them, plus Somerville's neighbours Medford and Everett. Multi-site groups get one standard across every location.

For Boston itself, see our Boston healthcare IT providers page; for the rest of the Commonwealth, managed IT services across Massachusetts.

Headquartered in San Jose, we support practices across the Bay Area and serve Greater Boston, New England and Houston remotely, with onsite work as needed. In Cambridge, monitoring, patching and most helpdesk requests run remotely, while hands-on jobs such as a new suite, a front-desk re-cable or a firewall swap are scheduled onsite.

Every practice gets a named Technical Account Manager. Smaller practices share a specialist pod that looks after a handful of clients; larger groups get a dedicated pod.