The ACS Knowledge Base is your self-service resource for common IT questions, how-to guides, and troubleshooting. Resolve issues quickly without waiting for a ticket. For issues that need hands-on help, visit our Client Support Hub.
Common How-To Guides
Our most-accessed guides cover: setting up Outlook on a new device, connecting to company VPN, adding shared mailboxes/calendars, setting up Teams on mobile, mapping network drives, connecting wireless printers, self-service password reset, and MFA enrollment. For new hires, our New Employee IT Setup Guide covers all first-day tasks.
Quick Troubleshooting
Slow internet: restart router, check if other devices are affected. Outlook not syncing: close/reopen, check internet. VPN won’t connect: verify credentials, try different network. Slow computer: restart, check for updates, close unnecessary apps. Printer not working: verify power, check network, remove and re-add. If these don’t help, submit a ticket through our portal — average response is 3 minutes.
Security Alerts Explained
Suspicious sign-in: change password immediately if you didn’t initiate it. Malware detection: don’t release quarantined files without IT approval. Unexpected MFA prompt: deny it and change password — someone may have your credentials. For full security guidance, read our Cybersecurity Best Practices and Email Security Guide.
Requesting New Software & Full KB Coming Soon
Submit software requests via Client Portal with the app name, business reason, and license count. Our team evaluates security compliance and compatibility. We’re building a comprehensive Hudu-powered knowledge base with searchable, always-updated documentation. In the meantime: Client Support Hub for tools and tickets, 1-650-300-7557 for urgent help. Also see our Hardware Guide and Offboarding Checklist. View pricing or get in touch.
